Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our website, mtnwebwiz.com (the “Site”), why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. We may periodically make changes to this Privacy and Security Policy which will be included on this page.

It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. By using the Site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version.

What Information Do We Collect From You and Why?

"Real World" Personal Contact Information

To make a purchase through the Site, we require you to supply us with your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other “real world” personal contact information. If you supply us with your personal contact information, you may later update it and/or modify it. Please note, we generally keep a copy of the previous personal contact information for our records. We aim to keep our information about you as accurate as possible. You may also choose simply not to provide your personal contact information at the point of collection; however, you will not be able to purchase products through the Site.

We use this information to complete, support and analyze your purchases, to facilitate and improve your use of the Site, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Your Email Address

We use this information to complete, support and analyze your purchases from us, to facilitate and improve your use of the Site, to communicate with you, and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the Site.This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your email address to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Other Types of Information We Collect

Purchase Information

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your purchase information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

Navigation and Clickstream Data

As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the Site; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Site or on a third party’s website; for internal purposes; and to determine any commissions due our Affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.

We May Use Third Party Advertising Companies To Serve Ads For Us

These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the Site or on a third party’s website. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.

When and Why We Might Disclose Your Personal Information

We may disclose your information to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Site. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the Site or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If we are part of a reorganization, sell our assets or merge with another company, we may sell the information you provide to us through the Site to a third party or share your personal information with the third party or company we merge with.

What Are Cookies? Why Do We Use Them?

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. We use cookies to provide you with the best level of service by keeping track of what you have in your shopping cart, remembering you when you return to our store and using them to help us show you advertisements which are relevant to your interests. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop through the Site. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but the Site may not work correctly or at all if you set your browser not to accept cookies.

How Do We Protect Information We Collect?

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved. We employ physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of any personal contact information.

How Long Do We Keep User Information?

We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance for taxation or insurance purposes or in case orders may give rise to claims). We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Third Party Websites

This Site may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites even if you access them using links from our Site. Your use of these third party websites is entirely at your own risk and we recommend that you check the privacy and security policy of each site you visit. When you click on a third party link, you are essentially taken to a third party’s website. We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third party website.

Information About Products And Services We Offer

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products and services which we think may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, you may do so by contacting and informing us.

If You Have A Privacy Question

If you have a privacy question about the Site, or about the Privacy and Security Policy, you may contact us at:

mtnbusiness.GH@mtn.com

We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your privacy question.

1. DEFINITION

   1. Grow Plan means the custom domain option within the MTN WebWiz Website service with an on-line payment option.
   2. Launch Plan means the custom domain option within the MTN WebWiz Website service without an on-line payment option.
   3. Registration Form means a structured form containing required request details and acceptance of the terms and conditions by the Subscriber.
   4. Service means MTN Web-Wiz Solution provided by MTN more particularized in clause 2 of this T&Cs.
   5. Subscriber means client name.
   6. Starter Plan means the share domain option within the MTN WebWiz Website service.
   7. Sell Plan means the custom domain option within the MTN WebWiz Website service with an e-commerce functionality.
   8. T&Cs means terms and conditions.



2. INTRODUCTION

   1. MTN Web-Wiz is a service that provides a fast and simple way for SMEs to grow their business presence online with customized digital branding solutions. This service comprises of MTN WebWiz Website, MTN WebWiz Business Email and MTN Webwiz Logo Design. Details the various services are as set out below:
      1. MTN WebWiz Website is a service that provides subscribers with a customized multiple-paged modern website. Working in partnership with professional website designers, customers receive hosted websites that are designed and built within 72 hours of request, based on the content you provide. https://mtnwebwiz.com/
      2. MTN WebWiz Business Email provides the gateway to a more professional and efficient way of communicating with a customized domain name. With a reliable and secure email hosting service, customers can manage their inbox from anywhere in the world. https://mtnwebwiz.com/email/
      3. MTN Webwiz Logo Design Service provides the gateway to a brand identity that stands out. This service provides variation of graphics that allow customers to utilize the logos on websites, business cards, and letterheads. https://mtnwebwiz.com/logo/



3. DURATION AND TERM

   This Service shall commence on the date of payment by the Subscriber and subject to the provisions of the T&Cs and shall continue thereafter until terminated by either party.



4. BILLING AND TERMS OF PAYMENT

   Billing for the Service is per annual basis and payment is via momo/debit card.



5. PRICES

   The current price lists shall apply. By taking up the service offered, the Subscriber agrees to pay the current prices. MTN reserves the right to revise the tariffs from time to time and such revisions may be advertised or issued on demand. The revised tariffs shall apply from the date it was advertised or notified.



6. TERMINATION

   Either party may terminate this service any time and for whatever cause by giving the other party 30 days’ notice in writing of its intention to do so.



7. ASSIGNMENT

   MTN shall be entitled to procure third parties at any time to meet its contractual obligations.



8. LIABILITY

   MTN shall under no circumstances accept liability for consequential loss, lost profit, and loss of data. Neither shall it accept damage caused by any use of its services which is illegal or in breach of this T&Cs.



9. REFUND POLICY

   We do not refund service fees, however, where MTN has failed to fulfill its obligations, it may refund such applicable service fee to you.



10. GENERAL

    1. MTN reserves the right to amend or revise the Terms and Conditions at any time will notify customers once such amendment is done. Any amendment or variation of these terms shall be available to customers.
    2. MTN provides the service on an "as is" and "as available" basis, in the hope that you find it useful. MTN does not warrant that the service will be free of errors, faults or interruptions and we shall not be liable to you in connection with (but not limited to):
       1. any cause beyond our reasonable control;
       2. any failure or delay in the use of or inability to use any component of the service;
       3. any loss, claim or damage including loss or corruption of data howsoever arising.



11. FORCE MAJEURE

    MTN shall not be liable if the provision of the service is temporarily interrupted, restricted in whole or in part or it is impossible to access the service as a result of Force Majeure.



12. WEBSITE REVISIONS

    Once created, customers can request a number of revisions to their websites depending on the package they select. Starter and Launch plans of the MTN WebWiz Website option have 1 revision whilst the Grow and Sell plans of the MTN WebWiz website have 2 revisions. These revisions can be used before the hard stop period ends.



13. HARD STOP

    The hard stop period indicates the timeframe within which customers have to request the needed revisions to their website before it is considered complete. After this period, no more revisions will be accepted. The Starter and Launch plans have a hard stop of 5 days from the first iteration whilst the Grow and Sell plans have a hard stop of 7 days from first iteration.



14. WEBSITE UPDATES

    Once completed, or after the hard stop period, any other changes to be made are considered as website updates. The Launch, Grow and Sell packages have one, two and five hours’ worth of free website updates each year. Do kindly contact us if you require more hours of updates.



15. EMAIL SERVICE FUNCTIONALITY

    Operational service refers to the ability to send emails without triggering our spam filters or encountering rate limits, while also being able to receive incoming mail. Failure to appropriately configure DNS of a domain name you manage will not be deemed as a disruption to the service's intended functionality as advertised.



16. VALID DNS RECORDS

    It is required that you maintain valid SPF and MX records (provided on signup) for any domains you manage yourself that utilize this service. Neglecting this requirement could potentially lead to a discontinuation of service provision to you to uphold high-quality sending standards for our other clients.



17. LEGITIMATE USAGE

    Domains used with our service must be legitimate, under your management, and should not be associated with any spam or scam activities. We reserve the right to make decisions based on information we acquire in determining such activities and to decline, terminate, or temporarily suspend services at our sole discretion.



18. DAMAGING IP REPUTATION

    Should your email practices consistently damage the reputation of our IP addresses, we reserve the right to terminate your service. This includes repeated failures to secure your accounts through the use of strong passwords, as ensuring password security is within your responsibility.



19. BACKUPS

    Accounts undergo regular backups as a precaution against hardware failures. However, it is important to note that backups are not guaranteed and are provided as a courtesy.



20. SPAM

    Outgoing spam from our servers is not tolerated. Spam is defined as unsolicited e-mail sent individually, as bulk mail, newsletters, etc. Bulk mail services should be used for newsletter subscription sending and such situations. Violations of this policy will result in service termination.



21. LOGO DELIVERY

    Initial concepts for logos shall be provided within 48 hours. A number of revisions can then be made to the logo based on the package selected. Once the number of revisions are met or a period of 7 days have elapsed, the logo (or the first concept if none is selected) will be considered as final with deliverables provided as specified in the selected package.Any additional deliverables specified per package shall be provided within 5 days of the logo's completion.



22. LOGO TRADEMARKS

    MTN WebWiz does not grant trademarks nor guarantee the ability to trademark logos produced via our service.



23. LAWS, SETTLEMENT OF DISPUTE, WAIVER AND FORCE MAJEUR

    
    
    1. The provision of the Service shall be subject to the laws of the Republic of Ghana.
    2. Any dispute arising from the provision of the Service shall be settled amicably by the parties.
    3. Any waiver by any party for any breach or default by the other party shall not be considered as a waiver for subsequent breach or default.
    4. If the Provider’s performance under these Ts & Cs is prevented, restricted, or interfered with by causes beyond its reasonable control including, but not limited to, acts of God, fire, explosion, vandalism, cable cut, storm or other similar occurrence, any law, order, regulation, direction, action or request of the Republic of Ghana’s government. or of any department, agency, commission, court, bureau, corporation, or other instrumentality of any one or more said governments, or of any civil or military authority, or by national emergency, insurrection, riot, war, pandemic/endemic, then the Provider shall be excused from such performance on a day-to-day basis to the extent of such restriction or interference. The Provider shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance.