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FAQs
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My Account

Website Design
Logo Design
Business Email
FAQs
Terms
Contact Us
My Account

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General

12

How do I renew my subscription?
Can I purchase any of these services from outside Ghana?
Do you accept payments via Visa/MasterCard?
Can I purchase more than one plan or service?
How do I reset my password?
How do I submit a ticket?
How do I cancel my subscription?
How can I manage all my services with MTN WebWiz?
Do you have a reseller or affiliate program available?
Do you accept part payments?
How can I contact you?
How do I pay for my order?

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Website

41

How do I integrate payments into my online shop
What are the requirements to accept online payments?
I want a marketplace website like Jumia
I want a website for streaming movies
Do you only create online stores?
What happens if my website expires?
What designs are available for me to select from?
Can I have a .com.gh domain for my website?
My website went off and I would like to have it back on again
How many free domains can I have with my websites?
How can I tell where a visitor to my site is coming from?
Can my website be connected to my social media accounts?
What content do you need for my website?
How can I transfer my website away from you?
What type of platform do you use?
How secure is my website?
Will my website appear in Google?
I have already purchased my domain name
How do I transfer my domain to you?
How do I change my domains nameservers to point to you?
How do I update my domain’s A Record to point to you?
How can I search for a name for my website?
I have my own design in mind for the website
I want you to host my existing website for me
I only want you to design the website. I have my own hosting.
Can I have FTP or SSH access to my website?
Do your packages include cPanel or a Control Panel?
Do your plans include website updates and maintenance?
Do your plans include email?
Do your packages include web hosting?
Do your packages include web design?
Can I downgrade my website?
Can I upgrade my website?
How will I know when to renew my website?
Is the payment for the website one-time?
What is the Hard Stop period?
Can I edit my website myself?
How many updates can I request per year?
How many website revisions can I have?
How long does it take to complete the site?
What are the features of the various packages?

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Email

15

How do I import emails from my old email account?
How do I configure my email client or app?
How do I change my email password?
Can I upgrade to more storage if necessary?
Do your email accounts come with online or cloud storage?
What are the features of your business email?
How many email accounts can I have?
Why should I choose your email service over Google’s or Microsoft?
Can I use my business emails to send bulk email or newsletters?
Can I send unsolicited emails from my accounts?
Can I use my existing domain name with this service?
Do you have a dedicated app for email?
Can I access my emails on the go?
How does the unified inbox work?
Is my email data secure?

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Logo

8

Can I have the source files for editing my logo?
Can I trademark my logo?
What sets your logo design service apart from others?
Can I receive additional branding assets, such as fonts and color palettes?
What’s the typical turnaround time for logo design?
Do you offer design variations for different uses?
What file formats will I receive for my logo?
How does the logo design process work?

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AI Builder

9

Getting Started With The AI Website Builder
Changing Your Website’s Title
Editing Pages
Editing Menus
Changing Your Password and Email Address
Launching Your Site
How do I submit a ticket?
How will I know when to renew my website?
Can I upgrade my website?

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Is the payment for the website one-time?

Is the payment for the website one-time?

The payment for your website happens yearly. This is because there are ongoing costs involved in keeping your website online. These include:

domain name renewals
hosting
licences
security updates

and more.

Updated on November 17, 2023

How will I know when to renew my website?What is the Hard Stop period?

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