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Website Design
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Business Email
FAQs
Terms
Contact Us
My Account

Website Design
Logo Design
Business Email
FAQs
Terms
Contact Us
My Account

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General

12

How do I renew my subscription?
Can I purchase any of these services from outside Ghana?
Do you accept payments via Visa/MasterCard?
Can I purchase more than one plan or service?
How do I reset my password?
How do I submit a ticket?
How do I cancel my subscription?
How can I manage all my services with MTN WebWiz?
Do you have a reseller or affiliate program available?
Do you accept part payments?
How can I contact you?
How do I pay for my order?

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Website

41

How do I integrate payments into my online shop
What are the requirements to accept online payments?
I want a marketplace website like Jumia
I want a website for streaming movies
Do you only create online stores?
What happens if my website expires?
What designs are available for me to select from?
Can I have a .com.gh domain for my website?
My website went off and I would like to have it back on again
How many free domains can I have with my websites?
How can I tell where a visitor to my site is coming from?
Can my website be connected to my social media accounts?
What content do you need for my website?
How can I transfer my website away from you?
What type of platform do you use?
How secure is my website?
Will my website appear in Google?
I have already purchased my domain name
How do I transfer my domain to you?
How do I change my domains nameservers to point to you?
How do I update my domain’s A Record to point to you?
How can I search for a name for my website?
I have my own design in mind for the website
I want you to host my existing website for me
I only want you to design the website. I have my own hosting.
Can I have FTP or SSH access to my website?
Do your packages include cPanel or a Control Panel?
Do your plans include website updates and maintenance?
Do your plans include email?
Do your packages include web hosting?
Do your packages include web design?
Can I downgrade my website?
Can I upgrade my website?
How will I know when to renew my website?
Is the payment for the website one-time?
What is the Hard Stop period?
Can I edit my website myself?
How many updates can I request per year?
How many website revisions can I have?
How long does it take to complete the site?
What are the features of the various packages?

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Email

15

How do I import emails from my old email account?
How do I configure my email client or app?
How do I change my email password?
Can I upgrade to more storage if necessary?
Do your email accounts come with online or cloud storage?
What are the features of your business email?
How many email accounts can I have?
Why should I choose your email service over Google’s or Microsoft?
Can I use my business emails to send bulk email or newsletters?
Can I send unsolicited emails from my accounts?
Can I use my existing domain name with this service?
Do you have a dedicated app for email?
Can I access my emails on the go?
How does the unified inbox work?
Is my email data secure?

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Logo

8

Can I have the source files for editing my logo?
Can I trademark my logo?
What sets your logo design service apart from others?
Can I receive additional branding assets, such as fonts and color palettes?
What’s the typical turnaround time for logo design?
Do you offer design variations for different uses?
What file formats will I receive for my logo?
How does the logo design process work?

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AI Builder

9

Getting Started With The AI Website Builder
Changing Your Website’s Title
Editing Pages
Editing Menus
Changing Your Password and Email Address
Launching Your Site
How do I submit a ticket?
How will I know when to renew my website?
Can I upgrade my website?

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I only want you to design the website. I have my own hosting.

I only want you to design the website. I have my own hosting.

The MTN WebWiz website service is an integrated service, we provide you with the design, hosting, security maintenance for the website and more.

We currently do not provide design-only services.

Updated on November 17, 2023

I want you to host my existing website for me Can I have FTP or SSH access to my website?

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